Issues Tool Overview
Learn how to report and track issues seamlessly. Our capture methods route directly into Motion, so you can stay up to date from start to finish.
What is the Issues Tool?
We use a Motion board as our centralized platform to track and resolve issues. Whether it’s a broken railing, a software bug, or a process improvement request, all submissions are funneled through email, SMS, or a web form and automatically assigned to the right team. By leveraging Motion, we ensure that every reported issue is visible, updated, and resolved promptly.
How Does It Work?
Multimodal Capture
Send an email, text us (SMS), or fill out a quick web form. Our system, powered by Front, automatically routes your issue into Motion.
Organized in Motion
Issues land in a dedicated Motion board where they’re prioritized, assigned, and tracked to completion.
Stay in the Loop
Motion’s watcher field and notification settings keep you informed on progress—no separate login or special site required.
Getting Started
Below are the steps to make your first submission and follow it through Motion. It’s designed to be simple and intuitive, even if you’re not familiar with Motion.
Choose a Submission Method
Send an email, text us, or scan our QR code to access the web form. Provide as much detail as possible to help us respond quickly.
Issue Lands in Motion
Our routing rules in Front will parse your message and automatically create or update an issue in the Motion board.
Watch & Collaborate
You’ll be added as a watcher. Motion will send notifications when your issue is updated, assigned, or resolved.
Need Help?
If you have questions about how our Motion-based Issues Tool works or need technical assistance with submissions, please reach out to the support team at support@veckridge.com. Our goal is to make issue tracking as effortless and transparent as possible.