Veckridge Software Overview
Learn how each tool fits into our daily workflows and why we’ve chosen these specific solutions for the Veckridge ecosystem.
Batch Processing: Maximizing Team Efficiency
Batch processing is a systematic approach to handling work that prioritizes organizational efficiency over individual transactions. By grouping similar tasks together, we reduce switching costs and optimize overall output across departments.
Benefits of Batch Processing
- • Reduces task switching and mental overhead
- • Prevents bottlenecks in workflow
- • Increases total organizational output
- • Creates consistent processing patterns
How Our Tools Enable Batch Work
- • Motion integrates with Front and NetSuite to manage complex task sequences without switching contexts
- • Front centralizes communication and allows information sharing directly from the inbox
- • Shared inbox features streamline team collaboration and escalation paths
- • Integration between tools, including Front and NetSuite and DialPad and NetSuite, reduces time lost to application switching
Our integrated software stack is designed to minimize context switching while enabling efficient batch processing. This allows teams to focus on substantial work instead of juggling between applications and disconnected workflows.
Why These Tools?
At Veckridge, our day-to-day operations involve juggling tasks across multiple departments – from Customer Service and Sales to Procurement and Logistics. We’ve handpicked each piece of software to streamline workflows, encourage collaboration, and reduce friction wherever possible. Below is a quick rundown of our core tools, how they integrate with each other, and why they’re beneficial to your role, whether you’re a CSR, supply chain professional, or any other staff member.
Core Tools at a Glance
Motion
Motion automatically reschedules tasks and helps you manage your day efficiently, ensuring nothing slips through the cracks.
- Automatically updates your schedule to reduce missed tasks
- Visual, calendar-based approach keeps daily planning simple
- Seamless integration with Front, Notion, and more
Note: Best for day-to-day task management, scheduling, and personal productivity.
Front
Front unifies shared inboxes, SMS, and more into a single interface, making it easier to collaborate on high-volume communications.
- Handles email + SMS in one place for quick, organized responses
- Built-in collaboration (tag teammates, assign messages, etc.)
- Flexible developer platform integrates with NetSuite & Motion
Note: Ideal for teams managing multiple or shared email accounts and high inbound volumes.
Dialpad
Dialpad is our cloud-based phone system, natively integrating with Front. It offers a robust API framework for NetSuite integrations.
- VoIP solution that works on desktop & mobile
- Built-in call, SMS, and voicemail management
- Deep integration potential with NetSuite, enabling call logging
Note: Crucial for teams that frequently handle phone support or need integrated voice solutions.
NetSuite
NetSuite is our ERP backbone, managing inventory, orders, and financials. It ties into Front, Dialpad, and more.
- Central hub for purchasing, order fulfillment, and invoicing
- SuiteAnswers knowledge base for quick references
- Integrations allow data to flow seamlessly between tools
Note: Our single source of truth for sales orders, supply chain, and finance data.
Notion
Notion serves as our internal wiki and knowledge base for processes, SOPs, and collaborative documentation.
- Consolidates SOPs, guidelines, project plans into one platform
- Flexible organization structure and collaborative editing
- Integrated with Loom videos and references to NetSuite data
Note: Where you’ll find documented SOPs, process flows, and departmental policies.
Loom
Loom is used for quick video tutorials, walkthroughs, and knowledge sharing. Expect to see it embedded in Notion or shared in Teams.
- Record your screen and voice for visual instructions
- Instantly share or embed videos in Notion or email
- Great for asynchronous troubleshooting or training
Note: Perfect for training new hires, demonstrating workflows, or explaining processes visually.
How These Tools Work Together
One of Veckridge’s major goals is to avoid “app silos.” Motion helps you plan your tasks, but it also ties into Front and your calendar so you don’t miss important communications. Front connects to Dialpad, letting you see call logs or send SMS messages in one place. NetSuite sits at the core, ensuring all orders and financials sync seamlessly. With Notion hosting process docs and Loom videos for training, you’ll always have an up-to-date repository of how these tools fit together.
By integrating each of these platforms under a single ecosystem, we’re building a robust, flexible environment where no task gets lost and no customer concern goes unanswered.
Need More Help?
If you still have questions or want to learn more, check out our Helpful Links page for quick access to downloads, documentation, and training. You can also jump into the help channel on Teams or visit our Issue Reporting Tool if something isn’t working as expected. We’re here to make these tools work for you, not against you!